Job Overview:

We are seeking a highly motivated and experienced Customer Service Representative/Dispatcher to join our growing team. The Customer Service Representative/Dispatcher is responsible for scheduling rides, answering customer inquiries, and assisting with any other customer needs.

Key Responsibilities:

• Schedule rides for clients, ensuring efficient and effective utilization of resources

• Respond to customer inquiries, either by phone or email, in a timely and professional manner

• Provide information to clients about services, rates, and policies

• Coordinate with NEMT drivers to ensure timely pickup and drop-off of clients

• Maintain accurate records and documentation, including scheduling and billing information

• Follow all company policies and procedures, including HIPAA regulations, to ensure client confidentiality and privacy

Qualifications:

• Excellent communication and customer service skills, both written and verbal

• Ability to multitask and prioritize effectively in a fast-paced environment

• Strong attention to detail and organizational skills

• Proficiency with Microsoft Office and scheduling software

• Ability to pass a background check

• A commitment to providing exceptional customer service and a desire to make a difference in the lives of others

We offer competitive pay, benefits, and opportunities for growth and development. If you are passionate about making a difference in the lives of others and are committed to providing exceptional customer service, we encourage you to apply.